Terms & Conditions BELONG.CO.IL TERMS OF USE Last Updated: 01.04.2026 These Terms of Use (“Terms”) govern access to and use of the website available at www.belong.co.il, the personal area available via my.belong.co.il, and any related pages, forms, content, tools, services, communications and features made available by BELONG RELOCATION TO ISRAEL LTD, Company No. 513664862, of 154 Menachem Begin St., Tel Aviv, Israel (“Belong”, “Company”, “we”, “us” or “our”). By accessing, browsing, registering with, purchasing through, submitting information to, or otherwise using the Website or any Service, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not use the Website or any Service. These Terms are intended to comply with the laws of the State of Israel. Nothing in these Terms derogates from any mandatory right or remedy available under Israeli law. 1. Definitions 1.1. “Website” means the website at belong.co.il, the personal area at my.belong.co.il, and any subdomains, landing pages, forms, tools, content areas, integrations, communications and digital interfaces operated by or on behalf of Belong. 1.2. “User”, “you” or “your” means any person or entity accessing or using the Website or any Service. 1.3. “Content” means all text, articles, guides, directories, explanations, questionnaires, profiles, checklists, graphics, logos, designs, interfaces, compilations, videos, images, downloads, documents, and other content available on or through the Website. 1.4. “Services” means any services offered by Belong, whether free or paid, including without limitation concierge services, consultation calls, guidance services, coordination services, planning services, administrative assistance, onboarding support, benefits access, partner introductions, travel-related assistance, and any customized or recurring service package. 1.5. “Third-Party Services” means products, services, discounts, bookings, benefits, tours, travel services, housing services, transportation services, insurance products, educational offerings, legal, tax, medical or financial services, or any other product or service provided by any third party, even if presented, described, referred, linked, recommended or facilitated through the Website. 1.6. “Personal Area” means the user account environment and any profile, questionnaire, dashboard, personalization or account management feature made available through the Website. 1.7. “Order” means any purchase request, service request, booking request, subscription, package selection, form submission or other request for Services or Third-Party Services. 1.8. “Business Day” means any day other than the weekly day of rest or an official public holiday in Israel, unless mandatory law requires otherwise. 2. About 2.1. The Website provides information and content relating, among other things, to Aliyah, relocation, life in Israel, returning residents, travel, study, internship, volunteer opportunities, integration support, benefits, and related topics. 2.2. The Website also allows Users to contact Belong, request consultations, open a Personal Area, receive updates, and purchase or request Services. 2.3. Certain Website pages may present benefits, discounts, offers, referrals, or links relating to Third-Party Services. 2.4. Certain features may be available only to registered users, only in certain languages, only in certain territories, or only for limited periods. 2.5. We may modify, add, suspend or discontinue any part of the Website or any Service at any time, subject to applicable law. 3. Eligibility and Legal Capacity 3.1. Use of the Website for general browsing is intended for persons with legal capacity under applicable law. 3.2. Registration for a Personal Area, submission of legally significant information, and purchase of Services are permitted only to persons who are at least 18 years old and legally competent to enter into binding agreements, or to persons acting through a duly authorized parent, legal guardian or authorized representative. 3.3. If you use the Website or purchase Services on behalf of another person, a family member, or an entity, you represent and warrant that you are duly authorized to do so and that you have obtained all required consents to provide information and bind that person or entity as applicable. 3.4. We may request proof of age, identity, authorization, relationship, or authority at any time. 4. Acceptance 4.1. These Terms apply to all use of the Website and all Services, unless a specific service is governed by a separate written agreement, order form, statement of work, provider agreement or other specific terms. 4.2. Where a specific service includes additional or special terms presented at the time of booking, registration, payment, or service activation, those additional terms will apply in addition to these Terms. 4.3. In the event of a direct inconsistency between these Terms and a specific written service agreement signed by Belong, the specific signed service agreement will prevail only with respect to that specific Service. 4.4. Certain Third-Party Services are governed exclusively by the terms of the relevant provider, and Belong is not responsible for their terms, policies or performance except to the extent expressly stated in writing by Belong. 5. Language 5.1. These Terms are drafted in English. 5.2. If translations of these Terms are made available for convenience, the English version shall prevail in the event of any inconsistency, unless mandatory law requires otherwise. 5.3. Certain Website’s pages, provider pages or partner pages may appear in additional languages. Belong does not guarantee the completeness, accuracy or availability of any translated version. 6. Informational Content Only, No Professional Advice 6.1. The Content is provided for general informational, educational and service orientation purposes only. 6.2. Unless expressly stated otherwise in a separate written agreement signed by the relevant licensed professional, nothing on the Website and no communication by Belong shall be construed as legal advice, tax advice, accounting advice, regulated immigration advice, investment advice, brokerage advice, insurance advice, medical advice, psychological advice, educational placement advice, employment placement advice, or any other regulated professional advice. 6.3. The Website is not an official government website and Belong is not a government authority. Belong is not the Ministry of Aliyah and Integration, the Population and Immigration Authority, Bituach Leumi, the Tax Authority, the Ministry of Health, the Ministry of Education, the Jewish Agency, Nefesh B’Nefesh, or any other competent public authority, unless expressly stated otherwise in a specific context. 6.4. Eligibility determinations, immigration status, visa status, residency status, tax status, entitlements, benefits, academic recognition, licensing, medical coverage, insurance coverage, job acceptance, housing acceptance, and similar outcomes are determined by competent authorities and/or relevant third parties and may depend on facts, documentation, timing, eligibility rules, policy changes, and legal developments. 6.5. You remain solely responsible for obtaining independent professional advice where needed and for independently verifying any information that is material to your decisions. 7. No Guarantee of Outcome 7.1. Belong does not guarantee any particular legal, administrative, financial, social, educational, immigration, relocation, travel, housing, medical, community, or employment outcome. 7.2. Without limiting the generality of the above, Belong does not guarantee: 7.2.1. approval of Aliyah or any visa, permit, status change, or government application; 7.2.2. receipt of any grant, benefit, exemption, allowance, subsidy, discount or tax treatment; 7.2.3. completion of any process within any specific period; 7.2.4. acceptance into any educational institution, employer, internship, volunteer program, kibbutz, community, tour, housing arrangement, insurer or third-party provider; 7.2.5. availability of any specific apartment, hotel, flight, vehicle, guide, appointment, or provider; 7.2.6. the accuracy, completeness or continued validity of laws, regulations, rights or benefits described on the Website; 7.2.7. the compatibility of any service, community, provider or opportunity with your personal preferences, budget, health, family, schedule or objectives. 7.2.8. Any timeline, checklist, estimate, recommendation, orientation, explanation, roadmap, or practical guidance is indicative only and does not constitute a binding commitment. 8. Personal Area, Registration and Account Security 8.1. Certain Website features require creation of a Personal Area. 8.2. When opening or using a Personal Area, you agree to provide complete, accurate and current information and to update it promptly if it changes. 8.3. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. 8.4. You must notify Belong immediately of any unauthorized access, suspected compromise, or misuse of your account. 8.5. Belong may require password standards, identity verification, email verification, telephone verification, multifactor steps, or other security measures at its discretion. 8.6. You may not transfer, sell, license, share or assign your account to another person, except where explicitly permitted by Belong in writing. 8.7. We may suspend, restrict or terminate any account that we reasonably believe is false, inaccurate, misleading, duplicated, compromised, abusive, inactive for an extended period, or used in violation of these Terms or applicable law. 9. Google Sign-In and Third-Party Authentication 9.1. The Personal Area may allow registration or login using Google or other third-party authentication providers. 9.2. Your use of any third-party authentication service is subject to the relevant provider’s own terms, privacy practices and technical limitations. 9.3. Belong is not responsible for the acts or omissions of Google or any other authentication provider, including account suspension, authentication errors, data sync failures, outages, policy changes or security events. 9.4. Belong may discontinue any third-party login option at any time. 10. User Representations and Undertakings By using the Website or any Service, you represent, warrant and undertake that: 10.1. all information and documents you provide are true, accurate, complete, current, lawfully obtained, and not misleading; 10.2. you will provide any additional information reasonably requested for service delivery, verification, invoicing, compliance or support; 10.3. you will not submit the data of any third party without lawful authority and all required consents; 10.4. you understand that inaccurate, incomplete or outdated information may materially affect service quality, recommendations, bookings, eligibility assessments, administrative processes and outcomes; 10.5. you bear sole responsibility for reviewing any form, application, provider policy, official requirement, governmental notice, contract, booking summary, or external document before relying on it or signing it; 10.6. you will cooperate in good faith in the service process, including timely responses, document provision, payment, confirmations and approvals where needed; 10.7. you will comply with all applicable laws and regulations. 11. Permitted Use Subject to these Terms, Belong grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use the Website solely for lawful, personal, internal and non-commercial purposes, or for legitimate business evaluation of Belong’s services where applicable. 12. Prohibited Use You may not, and may not permit any third party to: 12.1. use the Website or any Content for any unlawful, fraudulent, abusive, defamatory, misleading or infringing purpose; 12.2. scrape, harvest, crawl, copy, mirror, spider, index, data-mine or extract content, data or user information from the Website by automated means or otherwise, without our prior written consent; 12.3. interfere with, disrupt, burden, damage or compromise the Website, its infrastructure, security, code, servers, accounts, integrations or related systems; 12.4. bypass, disable, defeat or interfere with any technical or security protection, rate limit, authentication measure or access restriction; 12.5. upload, transmit or distribute malware, ransomware, spyware, malicious code, viruses, bots, scripts or any harmful component; 12.6. use the Website to transmit unsolicited communications, chain letters, spam, or deceptive messages; 12.7. impersonate any person or entity, misstate your identity or affiliation, or submit false inquiries or false complaints; 12.8. copy, modify, adapt, translate, reverse engineer, decompile or create derivative works from the Website or any component thereof, except to the limited extent imperatively permitted by law; 12.9. use the Website or Content to build, train, improve or enrich any database, AI model, search index, competitive service, aggregator or commercial product without express prior written consent; 12.10. use the Website in a way that could create a false impression of partnership, endorsement, sponsorship or official affiliation; 12.11. use the Website to harass, threaten, discriminate against, exploit or harm Belong, its employees, service providers, partners or any other person; 12.12. reproduce or redistribute any Content or partner materials except as explicitly permitted by these Terms or applicable law. 13. User Submissions, Forms, Documents and Feedback 13.1. If you submit forms, questionnaires, inquiries, messages, documents, images, identification documents, applications, testimonials, reviews, comments, suggestions, or other materials to Belong (collectively, “Submissions”), you represent and warrant that: 13.1.1. you own them or are duly authorized to submit them; 13.1.2. their submission and our use of them for the relevant service purpose do not violate any law, confidence, privacy right, intellectual property right or contractual restriction; 13.1.3. they do not contain unlawful, harmful, fraudulent or misleading material. 13.2. You retain your rights in your Submissions, subject to the rights necessary for Belong to receive, host, process, store, analyze, reproduce, adapt, transmit and use the Submissions for the purposes of providing the Website and Services, complying with law, improving operations, responding to your requests, and protecting legitimate interests, all subject to our Privacy Policy and applicable law. 13.3. If you send Belong suggestions, ideas, feedback, feature requests or improvement proposals relating to the Website or Services, you agree that Belong may use them without restriction, attribution or compensation, provided that Belong is not required to treat such feedback as confidential unless expressly agreed in writing. 14. Intellectual Property 14.1. All rights, title and interest in and to the Website, the Content, the Personal Area, the design, arrangement, look and feel, software, source code, databases, compilations, trademarks, service marks, logos, trade names, graphics, photos, videos, texts, downloadable materials, and all intellectual property embodied therein, are owned by Belong and/or its licensors and are protected by Israeli and international law. 14.2. Nothing in these Terms transfers any ownership rights to you. 14.3. Except as expressly permitted in writing by Belong or by mandatory law, you may not copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit, distribute, sell, license, exploit or otherwise use any part of the Website or Content. 14.4. Any permitted use must preserve all copyright, trademark and proprietary notices. 14.5. Provider names, partner marks and third-party logos appearing on the Website remain the property of their respective owners. 15. Newsletters, Direct Marketing and Electronic Communications 15.1. If you actively opt in to receive updates, newsletters, offers or marketing messages, Belong may send you service messages, updates, newsletters, promotions, benefits information, and other communications by email, SMS, WhatsApp or other channels, subject to applicable law. 15.2. Marketing communications will be sent only in accordance with your consent or other lawful basis under applicable law. 15.3. You may opt out of marketing communications at any time by using the unsubscribe mechanism included in the message or by contacting us. 15.4. Opting out of marketing communications does not affect transactional, operational, security, legal, billing or service-related communications that Belong may send where permitted or required. 15.5. By using the Website, you consent to electronic communications with Belong and agree that notices, disclosures, invoices, summaries, approvals, confirmations, requests and other communications may be provided electronically, to the extent permitted by law. 16. Privacy and Cookies 16.1. Belong’s collection, use, storage, processing and sharing of personal data are governed by our Privacy Policy, which forms an integral part of these Terms. 16.2. By using the Website or submitting personal data, you acknowledge that your information may be processed as described in the Privacy Policy and in accordance with applicable law. 16.3. Certain Website features rely on cookies, pixels, local storage, session tools or similar technologies. Your continued use of the Website after being presented with relevant cookie tools or notices shall be interpreted in accordance with applicable law and the settings you choose. 16.4. You are under no legal obligation to provide personal information to Belong; however, failure to provide required information may prevent the use of certain Website features or the provision of Services. 17. Third-Party Content, Links and Platforms 17.1. The Website may include links to third-party websites, booking pages, social media channels, maps, payment systems, provider sites, messaging platforms and other external resources. 17.2. Belong does not control and is not responsible for any third-party website, content, platform, policy, availability, functionality, terms of use, privacy practice, accessibility arrangement, booking engine, or security practice. 17.3. The inclusion of any link, reference, provider, article, logo, profile, discount, coupon or platform does not by itself constitute a guarantee, warranty, official endorsement, or representation by Belong. 17.4. If you leave the Website and use a third-party site or platform, you do so at your own risk and subject to the terms and policies of that third party. 18. Third-Party Services and Partner Benefits 18.1. The Website may present or facilitate access to benefits, discounts, coupons, partner offers, tours, transportation, accommodation, housing, insurance, educational opportunities, employers, consultants, service providers and other Third-Party Services. 18.2. Unless expressly stated otherwise in writing, Belong does not itself provide those Third-Party Services and is not a party to the contract between you and the relevant third-party provider. 18.3. Any Third-Party Service is subject to the relevant provider’s own terms, conditions, policies, availability, pricing, capacity, cancellation rules, eligibility rules and performance standards. 18.4. Discounts, benefits and coupon codes may be time-limited, inventory-limited, territory-limited, provider-limited, or subject to additional conditions, and may be modified, suspended or terminated without prior notice by Belong or by the relevant provider. 18.5. Belong does not guarantee that any discount, coupon, benefit, tour, apartment, hotel, flight, insurance product, leasing arrangement, employment opportunity, or other third-party offer will remain available, will suit your needs, or will be honored in every case. 18.6. Complaints, claims, defects, cancellations, delays, injuries, damages and disputes relating to Third-Party Services must generally be directed to the relevant provider, except to the extent Belong has expressly undertaken direct contractual responsibility in writing. 19. AI-Powered Features, Automated Responses and Non Recommendations 19.1. The Website may make available chatbots, virtual assistants, automated recommendation engines, matching tools, search tools, summarization tools, guidance tools, and other features that use artificial intelligence, machine learning, large language models, rules-based automation, or similar technologies (collectively, “AI Features”). 19.2. AI Features are provided solely for general informational, navigational, and convenience purposes. Any response, answer, recommendation, suggestion, summary, explanation, translation, ranking, prediction, action item, or other content generated by an AI Feature (collectively, “AI Output”) is generated automatically and may be inaccurate, incomplete, outdated, misleading, generic, biased, unsuitable for your circumstances, or unavailable. 19.3. AI Output does not constitute legal advice, tax advice, immigration advice, financial advice, insurance advice, medical advice, psychological advice, educational advice, employment advice, or any other professional or regulated advice. AI Output also does not constitute an official statement, commitment, approval, representation, warranty, undertaking, or binding instruction of Belong or of any governmental authority, public body, regulator, or third-party provider. 19.4. AI Features are not a substitute for human judgment, independent review, or consultation with an appropriately qualified professional. You must independently verify any AI Output before relying on it or acting upon it. Any decision, omission, transaction, application, booking, payment, submission, disclosure, communication, or other action taken by you in reliance, in whole or in part, on any AI Output is taken solely at your own risk and under your sole responsibility. 19.5. Belong does not represent, warrant, or undertake that any AI Feature or AI Output will be accurate, complete, current, lawful, reliable, non-infringing, unbiased, uninterrupted, secure, suitable for any particular purpose, or compatible with your specific needs or circumstances. To the fullest extent permitted by applicable law, Belong expressly disclaims any and all liability arising from or relating to any AI Output, including any error, omission, hallucination, misclassification, mistranslation, misunderstanding of user input, failure to reflect current law, policy, eligibility criteria, pricing, availability, or official procedures, and failure to account for your specific facts or circumstances. 19.6. Without limiting the generality of the foregoing, and to the fullest extent permitted by applicable law, Belong shall not be liable for any loss, damage, cost, expense, liability, claim, delay, rejection, denial, missed opportunity, adverse outcome, or other consequence arising from or related to: 19.6.1. your use of, inability to use, or reliance upon any AI Feature or AI Output; 19.6.2. any inaccuracy, incompleteness, ambiguity, bias, or outdated information in any AI Output; 19.6.3. any action taken or not taken by you or by any third party based on AI Output; 19.6.4. any interruption, malfunction, unavailability, or technical failure of an AI Feature; or 19.6.5. any discrepancy between AI Output and official governmental guidance, third-party provider requirements, or applicable law. 19.7. Unless expressly confirmed in writing by an authorized representative of Belong, AI Output shall not be deemed a human response, a personalized professional opinion, a contractual commitment, or an acceptance by Belong of any request, order, cancellation, complaint, entitlement, eligibility, or legal position. 19.8. Belong may, at its sole discretion and without prior notice, monitor, review, restrict, suspend, modify, retrain, replace, or discontinue any AI Feature at any time, and may choose to escalate certain interactions to human review. However, Belong shall have no obligation to provide human review, correction, or follow-up in relation to any AI interaction. 19.9. You shall not submit through any AI Feature any information or material that you are not lawfully entitled to provide. You remain solely responsible for the legality, accuracy, completeness, and consequences of any data, content, question, instruction, or document that you choose to submit through an AI Feature. 19.10. In the event of any inconsistency between AI Output and: 19.10.1. a written communication sent directly by an authorized representative of Belong, the latter shall prevail; 19.10.2. applicable law, regulation, official governmental guidance, or a binding decision of a competent authority, the law, regulation, guidance, or decision shall prevail; and 19.10.3. the specific terms of a paid service purchased from Belong, the specific written service terms shall prevail. 19.11. You acknowledge and agree that use of any AI Feature is entirely voluntary, and that if you do not wish to receive automated responses or recommendations, you should refrain from using that feature and instead contact Belong through the alternative contact channels made available on the Website. 20. Orders, Booking Requests and Purchase Process 20.1. You may request or purchase Services through the Website, the Personal Area, forms, email, WhatsApp, telephone, invoice, payment link or any other method authorized by Belong. 20.2. Display of a Service on the Website does not by itself constitute a binding offer by Belong to provide that Service in every case. 20.3. An Order becomes binding only after Belong accepts it and, where applicable, confirms the Order in writing and/or receives the required payment and/or issues an order confirmation, invoice, payment confirmation, service summary or similar written confirmation. 20.4. Belong may decline, condition, postpone, limit or cancel any Order, including where: 20.4.1. required information is missing or inaccurate; 20.4.2. availability has changed; 20.4.3. a provider has declined or changed a requested component; 20.4.4. identity, eligibility, authority, age, payment or compliance cannot be verified; 20.4.5. the requested Service is outside our scope or operational capacity; 20.4.6. we suspect fraud, abuse, unlawful conduct, harassment or misuse. 20.5. If Belong cancels an Order after valid payment has been received and no non-refundable third-party cost or lawful fee applies, Belong will refund the amount due in accordance with applicable law and the applicable service terms. 21. Scope of Belong Services 21.1. Belong may offer paid or unpaid concierge and assistance services, including consultations, practical guidance, coordination, administrative support, research support, personalized orientation, local support, referrals, introductions, provider coordination, scheduling assistance, and related relocation or integration support. 21.2. The exact scope of any Service depends on the service package, quote, plan, hourly arrangement, monthly arrangement, written confirmation, and the information and cooperation provided by you. 21.3. Unless expressly stated in writing, Belong is not undertaking to perform regulated legal representation, tax representation, insurance brokerage, medical treatment, fiduciary management, official governmental representation, notarial work, licensed travel agency services, or any other regulated activity requiring a separate license or formal appointment. 21.4. Belong may assist you in understanding processes, preparing for them, collecting documents, liaising with providers, and coordinating practical steps, but final responsibility for approvals, decisions, signatures, filings, declarations, payments and selections remains with you. 21.5. Belong may provide recommendations based on experience, but all final choices regarding flights, apartments, communities, providers, schools, employers, tours, insurers, banks, investments, service packages, or other arrangements remain your responsibility. 21.6. Emergency situations, urgent medical situations, and situations requiring immediate governmental, police, rescue or licensed professional intervention are outside the scope of ordinary Website-based support unless expressly agreed in writing. In an emergency, contact the relevant emergency services directly. 22. Pricing, Taxes and Payment 22.1. Prices displayed on the Website may be stated in NIS or another currency specified by Belong. 22.2. Unless expressly stated otherwise, displayed prices for Belong’s own services are inclusive of VAT where VAT is lawfully applicable. 22.3. Prices for Third-Party Services are determined by the relevant provider and may change without notice. Belong is not responsible for exchange rate fluctuations, third party taxes, bank fees, card issuer fees, transfer fees or provider surcharges. 22.4. Some Services are customized and may be offered only after consultation, quote or scope clarification. 22.5. Belong may require advance payment, full payment, staged payment, recurring payment authorization, deposit, credit card details, payment link settlement, bank transfer, or other payment method approved by Belong. 22.6. If a recurring plan, monthly membership, subscription or auto-renewing arrangement is offered, the relevant billing cycle, renewal mechanism, cancellation procedure and any minimum commitment period will be presented at or before purchase and will form part of the applicable service terms. 22.7. You are responsible for ensuring that your chosen payment method is valid and funded. 22.8. If a charge is declined, reversed, charged back, disputed, or not settled on time, Belong may suspend access to the relevant Service, withhold confirmations, pause work, cancel bookings not yet secured, or require alternative payment before continuing. 22.9. You remain responsible for all sums lawfully due, including lawful collection costs, payment processing costs, chargeback costs and interest or linkage differentials where permitted by law or agreed in writing. 23. Consumer Rights, Cancellations and Refunds 23.1. This Section applies at all times subject to the mandatory provisions of Israeli consumer law and any other applicable mandatory law. 23.2. If you are a consumer within the meaning of applicable law and the transaction qualifies as a distance sale transaction or another cancellable transaction under Israeli law, you may have statutory cancellation rights in addition to any contractual cancellation rights expressly granted by Belong. 23.3. Subject to the type of Service and the conditions prescribed by law, a consumer may generally be entitled to cancel a distance-sale transaction for services within fourteen (14) days from the date of the transaction or from receipt of the contract or disclosure document, whichever is later, provided that cancellation is delivered within the legally required period and no later than the minimum period prior to the scheduled commencement of the service as required by law. 23.4. Subject to applicable statutory conditions, certain eligible consumers, including new immigrants, senior citizens and persons with disabilities, may in some transactions be entitled to an extended cancellation period of up to four (4) months, as provided by law. 23.5. Where cancellation fees are lawfully permitted, Belong may charge the statutory cancellation fee then in force under Israeli law, which as of the date of drafting these Terms is generally the lower of five percent (5%) of the transaction price or NIS 100, unless the law requires a different result or prohibits such fee in the specific circumstances. 23.6. If the transaction was cancelled due to defect, non-conformity, failure to provide the service on time, unlawful misrepresentation, or any other ground entitling the consumer to a full refund under law, Belong will act in accordance with the applicable mandatory legal requirements. 23.7. To exercise any cancellation right, you must submit a cancellation notice through one of the contact channels published by Belong and include at least sufficient identifying details to enable Belong to locate the transaction. 23.8. This Section applies also, mutatis mutandis, to services involving travel arrangements, tours, itineraries, hospitality related coordination, event planning, conference planning, conference participation arrangements, ticketing, venue coordination, supplier coordination, and similar tourism, leisure, hospitality, event or conference-related services, whether provided directly by Belong or arranged, coordinated or facilitated through third parties, provided, however, that the specific legal treatment of cancellation rights may differ depending on the nature of the service, the scheduled date, the place of performance, whether the service is customized or time specific, and whether the relevant service is provided by Belong or by a third party provider. 23.9. Without derogating from the foregoing, certain transactions relating to accommodation, travel, leisure, entertainment, tours, events or conferences that are to be performed in full outside the State of Israel may not be subject to the ordinary statutory cancellation regime otherwise applicable to distance sale transactions, to the extent so provided under applicable Israeli law. 23.10. To the extent permitted by law, and unless Belong expressly states otherwise in writing: 23.10.1. fees paid for Services already fully performed are non refundable; 23.10.2. third-party costs already incurred specifically for your request, including without limitation hotel, venue, ticketing, catering, transportation, guide, production, supplier, booking, reservation, permit, conference, event or similar costs, may be non refundable where the law permits and/or where such amounts are non refundable under the applicable third party provider terms; 23.10.3. customized work already delivered, time already invested, itinerary planning, event or conference planning, supplier sourcing, operational preparation, coordination services already rendered, or third-party commitments already confirmed may affect the refund amount where permitted by law; 23.10.4. where a tour, event, conference, accommodation, venue booking, transportation booking, guided activity, hospitality component, or any other time-sensitive or inventory-limited component has been reserved or confirmed through a third party, the cancellation, refund, rescheduling and no-show terms of the relevant third-party provider shall also apply, in addition to any mandatory law applicable to that provider or booking; and 23.10.5. where Belong acts solely as an intermediary, coordinator, facilitator or booking arranger with respect to a third-party travel, event or conference service, Belong shall not be required to refund amounts that were validly paid onward to the third-party provider and are not recoverable by Belong, except to the extent otherwise required by mandatory law. 23.11. Refunds, where due, will be made by the method and within the timeframe required by applicable law, usually to the original payment method unless otherwise agreed or otherwise required. 23.12. Nothing in these Terms limits any non-waivable right of cancellation, refund, replacement, price reduction or other remedy granted by law. 24. Scheduling, Delivery, Delays and No-Show 24.1. Service dates, call times, meetings, appointment windows, support sessions, coordination activities, deadlines and estimated timelines are subject to operational capacity, provider capacity, your responsiveness, and circumstances beyond Belong’s reasonable control. 24.2. You are responsible for arriving on time to scheduled calls, meetings, tours, provider appointments and other scheduled events, and for ensuring that all required documents, access details, approvals and consents are available. 24.3. If you fail to attend, fail to answer, fail to provide requested documents, or otherwise cause a delay or no-show, Belong may treat the relevant time slot or effort as consumed, reschedule subject to availability, or charge reasonable fees where permitted by law and disclosed in advance. 24.4. Belong is not responsible for delay or failure caused by you, by a third-party provider, by a public authority, by a carrier, by an employer, by a landlord, by a school, by an insurer, by a banking institution, or by any event beyond Belong’s reasonable control. 25. Beta Features, Questionnaires, Profiles and Tools 25.1. Certain Website features, including the Personal Area, questionnaires, profile tools, calculators, checklists, recommendations, task managers, dashboards and similar features, may be designated as beta, pilot, experimental, evolving or work-in-progress features. 25.2. Such features are provided on an as available basis, may contain errors, may change without notice, may be incomplete, and may be suspended or removed at any time. 25.3. Any outputs generated by questionnaires, profiles, checklists, summaries, suggested actions, content personalization or digital tools are indicative only, are based on the data entered by the user, and do not constitute binding advice, eligibility confirmation or a commitment by Belong or any state authority. 25.4. You are solely responsible for verifying any output before relying on it. 26. Website Availability, Maintenance and Changes 26.1. We do not guarantee that the Website or any part of it will operate without interruption, error, latency, incompatibility or security incidents. 26.2. The Website may be unavailable due to maintenance, upgrades, emergencies, cyber events, third-party outages, hosting failures, software failures, connectivity issues or force majeure events. 26.3. Belong may at any time modify, remove, replace, correct, update or discontinue any Content, page, feature, Service description, price, provider listing, benefit, discount, functionality or technical requirement. 26.4. We reserve the right to correct clerical, typographical, pricing, translation or content errors at any time. 27. Force Majeure and Special Circumstances 27.1. Belong shall not be liable for delay, interruption, reduced performance or failure resulting from circumstances beyond its reasonable control, including without limitation war, armed conflict, terror events, reserve duty mobilization, civil unrest, public disorder, epidemic, pandemic, natural disaster, cyberattack, infrastructure failure, electricity failure, internet outage, transportation disruption, government act, regulatory change, closure, strike, labor shortage, provider failure, or security restrictions. 27.2. In such circumstances, Belong may suspend, reschedule, adapt or cancel all or part of the affected Website feature or Service. 27.3. If a force majeure event materially affects a paid Belong service for an extended period, the parties shall act reasonably and in good faith in determining an appropriate solution, subject to applicable law and any unavoidable third-party costs. 28. Disclaimer of Warranties 28.1. The Website, the Content, the Personal Area and all Services are provided on an “as is” and “as available” basis, subject to mandatory law. 28.2. To the fullest extent permitted by law, Belong disclaims all express or implied representations and warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, continuous availability, accuracy, completeness, reliability, compatibility, security, suitability, or outcome. 28.3. Without derogating from the above, Belong does not warrant that: 28.3.1. the Website will be uninterrupted, error-free or secure; 28.3.2. the Content will always be current, complete, or suitable for your particular case; 28.3.3. any recommendation, provider, community, route, process or service will be successful or appropriate for you; 28.3.4. any Third-Party Service will meet your expectations or be performed properly. 28.4. You use the Website and rely on any Content or Service at your own judgment and risk. 29. Limitation of Liability 29.1. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law. 29.2. Subject to the foregoing and to the fullest extent permitted by law, Belong, its officers, directors, employees, consultants, contractors, agents and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profits, opportunity, business, reputation, goodwill, data, anticipated savings or indirect economic loss arising out of or related to the Website, the Content, any Service, any Third-Party Service, or these Terms, even if advised of the possibility of such damages. 29.3. Subject to Section 29.1, Belong shall not be liable for losses arising from: 29.3.1. reliance on Content of a general nature; 29.3.2. acts or omissions of public authorities or third-party providers; 29.3.3. your inaccurate or incomplete information, documents or instructions; 29.3.4. failure to obtain independent professional advice where needed; 29.3.5. delays, denials, refusals, cancellations or rejections by third parties; 29.3.6. technical or operational failures beyond Belong’s reasonable control. 29.4. To the fullest extent permitted by law, Belong’s aggregate liability for direct damages proven to have been caused directly and exclusively by Belong’s breach in connection with a paid Belong Service shall not exceed the total amount actually paid by you to Belong for the specific Service giving rise to the claim during the Twelve (12) months preceding the event giving rise to the claim. 29.5. The limitation in Section 29.4 shall not apply to liability that cannot be limited by law. 30. Indemnity 30.1. You agree to indemnify, defend and hold harmless Belong and its officers, directors, employees, agents and contractors from and against any claim, demand, action, loss, damage, liability, cost and expense (including reasonable legal fees) arising from or related to: 30.1.1. your breach of these Terms; 30.1.2. your unlawful use of the Website or any Service; 30.1.3. your violation of any law or third-party right; 30.1.4. information, documents or materials submitted by you that are inaccurate, misleading, unauthorized or unlawful; 30.1.5. any claim by a person whose information you submitted without lawful authority. 30.2. This indemnity shall apply only to the extent the matter is attributable to your acts or omissions and shall not apply to the extent caused by Belong’s own unlawful conduct or non-waivable liability. 31. Suspension and Termination 31.1. Belong may suspend, limit or terminate your access to all or part of the Website, your Personal Area, or any Service, with or without notice, where Belong reasonably believes that: 31.1.1. you violated these Terms or applicable law; 31.1.2. your conduct may expose Belong, any provider or any third party to harm, risk, liability or abuse; 31.1.3. your account information is materially inaccurate or unverifiable; 31.1.4. payment due has not been made; 31.1.5. continuation of the relationship is impracticable, unsafe, unlawful or commercially unreasonable. 31.2. You may stop using the Website at any time. 31.3. Termination of Website access does not by itself cancel any validly formed Order or release either party from accrued obligations. 31.4. If a paid Belong Service is terminated by Belong without cause and not due to your breach, Belong will refund any unused prepaid amount to the extent required by law and after deducting amounts lawfully earned or incurred. 31.5. Sections which by their nature should survive termination shall survive, including without limitation provisions relating to intellectual property, payment obligations, cancellations, disclaimers, limitation of liability, indemnity, governing law and dispute resolution. 32.1. Belong aims to address concerns efficiently and in good faith. 32.2. If you have a complaint, billing issue, refund request, cancellation request or service concern, please contact us through the contact details published on the Website and include enough details to identify the relevant transaction or issue. 32.3. Belong may request additional information or documentation in order to examine and address the matter. 32.4. Nothing in this Section limits your right to contact a competent authority or seek any remedy available by law. 33. Governing Law and Jurisdiction 33.1. These Terms and any non-contractual obligation arising out of or in connection with them shall be governed by the laws of the State of Israel. 33.2. Subject to any mandatory jurisdictional rule to the contrary, the competent courts in Tel Aviv-Jaffa, Israel shall have exclusive jurisdiction over any dispute arising from or relating to the Website, the Services or these Terms. 33.3. Before commencing proceedings, the parties should first attempt in good faith to resolve the dispute by direct written contact, without prejudice to any urgent remedy or statutory right. 34. General Provisions 34.1. Entire Agreement. These Terms, together with the Privacy Policy and any specific service terms properly incorporated by reference, constitute the entire agreement between you and Belong regarding the Website and the Services addressed herein. 34.2. No Waiver. No failure or delay by Belong in exercising any right shall constitute a waiver. 34.3. Severability. If any provision of these Terms is held invalid, illegal or unenforceable, the remaining provisions shall remain in full force to the maximum extent permitted by law, and the invalid provision shall be interpreted, where possible, in a lawful manner that most closely reflects its original intent. 34.4. Assignment. Belong may assign or transfer its rights or obligations under these Terms in connection with a corporate reorganization, sale of business, merger, asset transfer, outsourcing or similar transaction, provided that this does not derogate from your mandatory rights. You may not assign your rights or obligations without Belong’s prior written consent. 34.5. No Partnership. Nothing in these Terms creates a partnership, joint venture, employment, agency, fiduciary, attorney-client or other special relationship between you and Belong, except where expressly created in a separate signed written agreement. 34.6. Headings. Headings are for convenience only and do not affect interpretation. 34.7. Electronic Evidence. Records, logs, confirmations, electronic approvals, payment confirmations, emails, messages, CRM records and technical records maintained by Belong may serve as prima facie evidence of communications, transactions and operational events, subject to applicable evidentiary law. 35. Contact Details For questions, support requests, complaints, cancellation notices, or legal notices relating to these Terms or the Website, you may contact Belong at: BELONG RELOCATION TO ISRAEL LTD Company No. 513664862 Address: 154 Menachem Begin St., Tel Aviv, Israel Phone: +972-58-6706700 Email: [email protected]
